During my internship at DPG Media (the largest media company in the Netherlands and Belgium) I worked on the apps for several newspaper brands and monitored user feedback submitted through these platforms.

To effectively share this feedback within a large organization, I designed a newsletter. This newsletter includes several key elements, such as the volume of feedback and a mood score that reflects overall user sentiment. It also provides a more detailed breakdown of individual news brands and highlights the key themes that emerged over the past month.

At the end of the newsletter, I include a brief summary of the most important feedback points, along with the next steps, such as addressing specific bugs or implementing improvements.